Pinho also highlights that process automation adds efficiency to the routine and impacts on quality of products or services, contributing to customer satisfaction. Check other benefits:

Security is an important issue for management. It is necessary to consider that, as processes are no longer performed manually, there is less data exposure and a reduction of risk of failure and information leaks.

Check out tips for the automation of your business

1. Start by planning and mapping processes

Human and analytical work must be behind the automation design. It is necessary to understand workflows and how data is structured before defining the rules.

It is essential that the implementation of robotization is planned and that this ction is supported by an in-depth survey of each business' needs and goals.

“First of all, it is necessary which processes and practices can undergo optimization. For this, the operation, sectors involved and existing flows must be mapped, identifying what can be performed by an RPA solution."

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2. Involve the teams responsible for the processes

The business areas that will have automated processes must also be called upon to participate from the initial planning stage, in order to contribute to the solution design and the definition of robot operating rules.

It may be necessary to bypass some resistance. In this case, it is essential to show the benefits of robotization and correctly work out the implementation strategy to ensure adhesion of internal partners.

3. Schedule the next steps gradually

In a company where task automation is still news, it is better to implement these solutions little by little, starting with simpler processes. This allows the technical resource to undergo evaluation and improvements before moving on to more complex tasks, integrated with other systems.

4. Evaluate robot deployment solutions

Usually, robot implantation requires hiring additional tools for the automations to work.

In DPC's case, Pinho explains that the technology team developed the automations internally, eliminating costs of implementing outsourced resources for managing robotic processes, giving autonomy for customization.

In other words, seeking the development of customized solutions can also be an option, replacing standard tools available on the market.

5. Have a support and maintenance plan

Once the robot is deployed, it is necessary to keep in mind that updates and revisions will be needed, due to changes in the process, flow or system. The company must then establish a periodic support and maintenance plan to ensure that activities can go on in face of possible changes.

Technology for better management performance

DPC supports businesses in mapping process to help creating corporate strategies for implementing and developing automation solutions for high-volume, repetitive routines.

The Products and Innovation team also works in an integrated manner with the accounting, tax and labor teams, being able to use this multidisciplinary knowledge in projects that require this support.